A little help, whenever you need it.

Questions about your bag, your delivery, or a return? Get in touch with Cuvessa Kivra customer care.

Here to help

Include your order number so we can find your purchase.

Help with an order

Email us from the address used for your purchase and include your order number and a short description of what you need. If an item arrived damaged or incorrect, attach photos if available.

Never send your full card number, security code or account password.

Request a return

Contact us within 30 days of delivery. We will provide the return address and instructions by email before you send your parcel.

Read our returns & refunds policy

Shipping questions

We currently deliver to United States addresses supported at checkout.

View shipping rates & delivery times

Privacy enquiries

For questions about your personal information, contact support@cuvessakivra.com.