Cuvessa Kivra · Customer care
Shipping & delivery
Clear rates and delivery estimates, from our door to yours.
Last updated: October 13, 2026
Delivery destinations
Cuvessa Kivra currently ships to United States addresses supported at checkout. We do not currently offer international delivery. All shipping charges are in US dollars (USD).
Standard shipping rates
Shipping is based on the total price of your items at checkout, after discounts and any applicable item tax, excluding shipping charges. Your delivery charge is shown before you pay.
- Orders over $100 USD: free standard shipping.
- Orders of $100 USD or less: $30 USD standard shipping.
- An order with an item total of exactly $100 USD has a $30 USD shipping charge.
Processing & delivery times
In-stock orders are prepared within 1–3 business days. Standard shipping takes an estimated 5–9 business days after dispatch, for an estimated total of 6–12 business days from order placement.
Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guaranteed dates; carrier disruptions, severe weather and peak periods may affect transit times.
If we cannot dispatch within the stated processing time, we will contact you with a revised date and the option to accept the delay or cancel the unshipped order for a full refund. Where your agreement is required, we will obtain it before extending the shipping time.
Taxes & additional delivery services
Any applicable sales tax is shown at checkout before payment. Only standard shipping is covered by this policy. Any additional delivery option and its price must be shown at checkout before you select it; no express delivery time is promised here.
Address changes & delivery issues
Check your delivery address before placing an order. To request an address change or cancellation, email support@cuvessakivra.com with your order number as soon as possible. Changes depend on whether the order has already been dispatched.
For a delayed, missing, damaged or incorrect delivery, contact the same email with your order number and a description of the issue. Include photos of damage or an incorrect item if available. We will review the delivery and arrange an appropriate resolution. This does not limit your rights under applicable law.